s9 elite "motor life exceeded",contact service rep. (2024)

j beaty

Posts: 2
Threads: 1
Joined: May 2017

Machine: resmed s9 s/n 23111421003
Mask Type: Nasal mask
Mask Make & Model: resmed activa
Humidifier: h5i
CPAP Pressure: 17 cm
CPAP Software: Not using software

Other Comments:

Sex: Male
Location: usa

05-06-2017, 01:31 PM

s9 elite "motor life exceeded",contact service rep.

I've also gotthe message "motor life exceeded. Please contact service representative" . Unfortunately I viewed this messageSat noon, called and got a phone answered to schedule a Monday call and visit.Sort of upsetting since I'm at a serious level for just a cpap, @17 cm and have interrupted breathing often to 10 times per minute. A no smoking home by the way.
The answer I red on this post suggests getting a new unit.I would have thought a resmed s9 Elite would be designed for more that the 5+ years of daily use.
I just hope this is covered by my insurance durable medical equipment of 15% coinsurance, and in process of checking it out[if they have people on duty with experience to answer my explicit Q on copay

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justMongo

Posts: 4,633
Threads: 130
Joined: Sep 2013

Machine: ResMed VPAP Auto (S9)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: ResMed H5i
CPAP Pressure: 16 IPAPmax - 10 EPAPmin, PS=5
CPAP Software: SleepyHeadOther Software

Other Comments: μολὼν λαβέ

Sex: Male
Location: Калифорния

05-06-2017, 02:40 PM (This post was last modified: 05-06-2017, 02:45 PM by justMongo.)

RE: s9 elite "motor life exceeded",contact service rep.

They have a 5 year design life. That's 5 x 365 x 8 = about 15,000 hours. Plus design margin.

I think that message is just a warning. Coded into firmware to display at about 22,000 hours.
Barring any actual failed parts, the machine may still be good to use until a replacement can be obtained.

Give it a try.

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JustMongo passed away in August 2017
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05-06-2017, 09:21 PM (This post was last modified: 05-06-2017, 09:24 PM by Sleeprider.)

RE: s9 elite "motor life exceeded",contact service rep.

You will be covered, but don't let anyone talk you into doing more sleep studies because that would bust the budget. If you can, get copies of your old sleep study. Let your doctor know you have used your machine daily and benefit from CPAP. Try not to get referred to a "sleep specialist". There is no reason your primary doctor cannot prescribe a replacement auto CPAP. A specialist is much more likely to want to do unnecessary studies.

The current replacement machine for your S9 is the Resmed Airsense to Autoset. Since you use a high pressure setting, the Autoset would allow you to set a lower auto CPAP pressure of 12-20 and you would get very good treatment, with low pressure when it is suitable and high pressure when you need it. The new machine would have full data so you can verify it is working as needed. Avoid getting the Resmed Airsense 10 CPAP which does not have data.

Sleeprider
Apnea Board Moderator
www.ApneaBoard.com

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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.

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trish6hundred

Posts: 8,263
Threads: 6
Joined: May 2012

Machine: Resmed AirSense 10 AutoSet For Her
Mask Type: Full face mask
Mask Make & Model: Resmed f20
Humidifier: Resmed Integrated humidifier
CPAP Pressure: 11/14 CmH2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

05-07-2017, 03:50 PM

RE: s9 elite "motor life exceeded",contact service rep.

Hi j beaty,
WELCOME! to the forum.!
Hopefully, you will get a new machine, soon.
Good luck, let us know how things go for you.

trish6hundred

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j beaty

Posts: 2
Threads: 1
Joined: May 2017

Machine: resmed s9 s/n 23111421003
Mask Type: Nasal mask
Mask Make & Model: resmed activa
Humidifier: h5i
CPAP Pressure: 17 cm
CPAP Software: Not using software

Other Comments:

Sex: Male
Location: usa

05-08-2017, 04:45 PM

RE: s9 elite "motor life exceeded",contact service rep.

My insurance will replace my s9 which stated "motor life exceeded", last sleep study 6 years ago, and insurance doesn't need a study as this is a replacement[not repair] of my s9, just a Rx from my sleep doc. Doctor wood like to do a study, and I may do it in a year or 2. I want to make sure at my age[75+] that I don't need more serious help with my severe apnia.
thx 4 all the help, it worked..Bub

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Gideon

Wiki Editor
Posts: 12,837
Threads: 298
Joined: Dec 2016

Machine: ResMed Aircurve 10 VAuto
Mask Type: Nasal pillows
Mask Make & Model: ResMed P10 / Amara View
Humidifier: ResMed Aircurve 10 VAuto / Resmed Climateline
CPAP Pressure: BiPAP VAuto 11-25 PS 5
CPAP Software: OSCAR

Other Comments:

Sex: Male
Location: Michigan, United States

05-08-2017, 06:07 PM

RE: s9 elite "motor life exceeded",contact service rep.

Download SleepyHead and post your data (See my sig)
We would love to see what you are showing.

My suggestion would be to show data from your S9 and if we see anything needful we will direct you to your Dr or to a higher level machine.

I say this because your pressure is at 17. Titration Protocol calls for evaluation for BiPAP if pressure is over 15.

Gideon - Project Manager and Lead Tester for OSCAR - Open Source CPAP Analysis Reporter

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s9 elite "motor life exceeded",contact service rep. (2024)

FAQs

How to reset ResMed S9 motor life exceeded? ›

Just unplug from power source, wait a few minutes and plug back in. May or may not work. You can also go into the Clinicians menu and reset the Machine Hours (blower hours).

Learn More Now ›

What is motor life exceeded on ResMed AirSense? ›

This 'Motor Life Exceeded' message from Resmed machines is a safety message that warns therapy users their machine has passed its optimal 'used by date' and performance may be affected. This message appears after approximately 22,000 hours of therapy.

Show Me More ›

What is the life expectancy of a ResMed S9? ›

The ResMed S9 typically has a lifespan of around 5 to 7 years, or approximately 15,000 hours of usage, with the potential to last even longer in some cases. This estimate reflects the expected durability of these machines, ensuring reliable performance over an extended period.

Can ResMed S9 be repaired? ›

We can repair your ResMed S9 CPAP with a new motor. If you do change your filters on a regular basis the motor is designed to last about 24000 hours of usage. That computes to over 8 years of running every night for 8 hours a night!

Get More Info ›

How do you reset a ResMed S9? ›

Hold down the lower button and the dial for three seconds. 2. Enter the clinicians menus and choose to erase the data. You can follow this simple guide to do that: http://www.apneaboard.com/resmed-s9-cpap-setupIn there, navigate to Configuration > Erase Data.

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Is there a reset button on my ResMed CPAP machine? ›

ResMed AirSense 10 Factory Reset

Press the home button and the select knob at the same time for about 3 seconds. You will be given an option to erase data. Select yes.

Read The Full Story ›

Is there a recall on ResMed S9? ›

Due to the scale of the recall, this will affect most everyone using a Philips Respironics machine that was issued prior to April of 2021. Please note that if you are using a ResMed device (ex. S9 or S10), this is not known to affect your machine.

Read The Full Story ›

How long does a CPAP motor last? ›

Your CPAP machine should be replaced after approximately 5 years of use. The good news is, Medicare and most other insurers typically provide coverage for a new CPAP machine around the same time frame.

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How do you know if your CPAP machine needs to be replaced? ›

Signs your CPAP Machine is not providing effective treatment may include:

Your CPAP machine is noisy.
Your snoring has returned.
Daytime fatigue and headaches.
Difficulty falling asleep.
Waking with a dry mouth or stuffy nose.
Trouble breathing with the airflow.
No feedback on your sleep performance.

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What replaced the ResMed S9? ›

S9 AutoSet is discontinued and replaced by ResMed AirSense 10 AutoSet .

Discover More Details ›

What is the life expectancy of a person with sleep apnea? ›

Research has indicated that untreated sleep apnea can shorten a person's life expectancy by several years, and according to the American Academy of Sleep Medicine, untreated sleep apnea increases your risk of death by 17% through the short-term and long-term health issues associated with untreated sleep apnea.

Can I use ResMed S9 without water? ›

Your device will function normally and safely without water in the tub, but it will no longer provide humidification.

Tell Me More ›

Can I still use my CPAP if it says motor life exceeded? ›

It is to notify users that they can continue to use their CPAP machine, however, it may suddenly stop working, which could be an issue if you're on therapy. If you're seeing this message, it's recommended that you do one of two things soon: Replace your CPAP motor.

Find Out More ›

Is there a lawsuit against ResMed? ›

WASHINGTON - The Department of Justice announced today that ResMed Corp., a manufacturer of durable medical equipment (DME) based in San Diego, California, has agreed to pay more than $37.5 million to resolve alleged False Claims Act violations for paying kickbacks to DME suppliers, sleep labs and other health care ...

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Is AirSense recalled? ›

A safety concern has recently been raised for Respironics CPAP, BiPAP, and AVAPS machines. If you have a ResMed machine, such as an AirSense 10, S9, or S8 Elite, this does NOT apply to you.