Effective April 1st, 2024, the DGS Customer Online Portal will be decommissioned and replaced by the FI$Cal Invoice Portal. It is highly recommended that State Agencies immediately start leveraging the FI$Cal Invoice Portal that has been in production since September-2022 for reviewing, printing, and downloading invoices billed by DGS. The FI$Cal Invoice Portal can display all interunit (department to department) billings statewide, even if billed department is not part of FI$Cal. It includes all direct transfer, non-direct transfer, and Architectural Revolving Fund invoices. FI$Cal in collaboration with DGS is continuing to improve the invoice portal after its initial implementation based on received feedback.
Please refer to FI$Cal Job Aid FISCal.520 – InterUnit Invoice Portal for instructions on how to access, review, and print invoices in the FI$Cal InterUnit Invoice Portal. If you have any issues, questions, or feedback about the FI$Cal invoice Portal, please directly contact FI$Cal Service Center at 1-855-347-2250 or fiscalservicecenter@fiscal.ca.gov
State agencies, individuals, groups and organizations can view or download invoices billed by the Department of General Services (DGS) through the online self-service portal.
The self-service portal is tailored to meet customer requirements based on the billing type (payment method): Direct Transfer or Non-Direct Transfer.
To set-up a User ID and Password to access the self-service portal, please e-mail SRFFiscalServices@dgs.ca.gov.
Billing Type (Payment Method):
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Direct Transfer
Direct Transfer billing applies to state agencies paying invoices via the State Controller’s Office’s (SCO) Direct Transfer process. State agencies will be able to view and/or download Direct Transfer invoices billed to them within the last 3 months. To assist state agencies with their reporting and reconciliation, Direct Transfer invoices can be viewed 2 ways: 1) by SCO Journal Number and 2) by Customer Account Number (CAN).
To access the portal to view Electronic Fund Transfers and Invoices, please click on the following link: Electronic Fund Transfer (EFT) and Invoices
Non-Direct Transfer
Non-Direct Transfer billing applies to state agencies, individuals, groups, or organizations using a payment method such as check, credit card, or wire transfer to pay their invoices. All outstanding invoices will be accessible to view and/or download online by Customer Account Number (CAN) until DGS receives the corresponding payment.
To access the portal to view outstanding invoices, please click on the following link: Open Invoices
Architecture revolving fund (ARF)
To access the portal to view Architecture Revolving Fund (ARF), please click on the following link:
Architecture Revolving Fund (ARF)
Frequently Asked Questions (FAQ):
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I am experiencing technical issues. Who can i contact for support?
For technical issues, including:
- Unable to view and print invoices
- Experiencing web errors
- Unable to print Electronic Fund Transfer (EFT)/Adjustment notice
- Unable to open invoices that are printable
- Unable to query customer account by Customer Account Number (CAN) or by name
- Page can not be displayed
Please contact our web support atOFS-Help.
Note:When viewing the report for the first time, a "Security Warning" will show up asking if you want to install and run "Crystal Report ActiveX Viewer Control". Check the box "Always trust content from Business Objects Americas" then click "Yes".
How do i correct charges to the wrong fund within an agency?
Prepare a DGS EFT Adjustment Request(AFS-EFT-001)formto adjust the charges to the correct State Controller's Office (SCO) account within your agency. Please provide a valid SCO account to be adjusted for the DGS charges. If applicable, reference the original Journal Entry number and/or invoice number.
NOTE: The total credit amount must be equal the total debit amount.
How do I correct charges to the wrong office within an agency?
If the office is within the same agency and both offices approve the adjustment, you may submit the EFT Adjustment Request(AFS-EFT-001) form to DGS.
Note: The EFT Adjustment does not allow adjusting the charges between agencies (or different organization codes).
How do i obtain a copy of the dgs eft adjustment Request form (afs-eft-001)?
Click on theEFT Adjustment Request (AFS-EFT-001)form, which can also be found in the Forms page. The formcan be completed online, then downloaded or printed. Make sure the form is signed byauthorized personnelbefore submitting to DGS.
Where do I submit the dGS EFT Adjustment Request Form?
If you are adjusting the DGS EFT Journal Entry with the prefix of GS, please send it to:
Mailing Address
Department of General Services
SRF Fiscal Services
Attn: EFT Desk
707 Third St., 10th floor
West Sacramento, CA 95605
MS: Z-01
Fax
(916) 376-5165 or (916) 376-5166
Pleasedo notsend the DGS EFT Adjustment Request(AFS-EFT-001) formdirectlyto the State Controllers Office (SCO) as this may cause delays in processing.
Can i use the eft adjustment Request(afs-eft-001) formto correct the billing of invoices that do not belong to my agency?
If DGS billed your agency by EFT Journal Entry through the State Controller's Office (SCO), and the invoices do not belong to your agency, the EFT Adjustment Request (AFS-EFT-001) form cannot be used to have these invoices credited. All disputed invoices and credit requests must be directed to the originating DGS Office. The contact phone number is printed on the invoice, or the phone number is available on our web site under theInvoice Transaction Types.
Resources
- Customer Account File Format
- Electronic Funds Transfer File Format
- Invoice Download File Format
- Invoice Transaction Types
- Electronic Fund Transfer (EFT) Adjustment Procedures
Contact
DGS Accounting and Financial Services
Office of Fiscal Services
Department of General Services
707 Third St., 10th Floor
West Sacramento, CA 95605
E-mail: SRFFiscalServices@dgs.ca.gov
PLEASE DO NOT SUBMIT PERSONALLY IDENTIFIABLE INFORMATION.
