T5 Guide – Return of Investment Income (2024)

From: Canada Revenue Agency

T4015(E) Rev. 23

The CRA’s publications and personalized correspondence are availablein braille, large print, e-text, or MP3. For more information,go to Order alternate formats for persons with disabilities orcall 1-800-959-5525.

Table of contents

• Is this guide for you
• What's new
• Chapter1– General information
  • Due date
  • Penalties
  • Interest
  • Cancel or waive penaltiesor interest
  • Notice of assessment
• Chapter2– T5information return
  • T5 slip
  • T5 Summary
• Chapter3– Filing Methods
  • Mandatory electronic filing
  • Filing by Web Forms
  • Filing by Internet file transfer
  • Web access code
  • Filing without a Web access code
  • Filing on paper
  • Filing using computer printed (customized) forms
• Chapter4– T5slip
  • When do you have to prepare a T5slip
  • When do you not have to prepare a T5slip
  • Completing the T5slip
  • Distributing the T5slip
• Chapter5– T5Summary
  • Completing the T5Summary
• Chapter6– After you file
  • Amending, cancelling, adding, or replacing slips
• Chapter7– Payments to non-residents of Canada
• Chapter8– Accrued interest
  • Contracts acquired after1989
  • Contracts acquired after November12,1981, and before1990
  • Contracts acquired before November13,1981
  • Interest adjustments and penalties
  • Indexed debt obligations issued after October16,1991
• Chapter9– Blended payments and deemed dividends
  • Blended payments
  • Deemed dividends
• Chapter10– Unclaimed amounts:Dividends or interest
  • Remittances
  • Reporting requirements
• AppendixA– Forms
  • T5slip
  • T5Summary
• AppendixB– Distributing your copies
• AppendixC– Provincial and territorial codes
• AppendixD– References
  • Guides
  • Income tax folios
  • Information circulars
  • Interpretation bulletins
• AppendixE– Income Tax Act references
• Addresses of tax centres
• Online services
  • Handling business taxes online
  • Receiving your email notifications from the CRA
  • Create a pre-authorized debit agreement from your Canadian chequing account
  • Electronic payments
• For more information
  • If you need help
  • Direct deposit
  • Forms and publications
  • Electronic mailing lists
  • Tax Information Phone Service (TIPS)
  • Teletypewriter (TTY) users
  • CRA service feedback program
    • Service complaints
    • Formal disputes (objections and appeals)
    • Reprisal complaints

Is this guide for you

If you make certain investment income payments to a resident of Canada, orifyou receive certain investment income payments as a nominee or agent for a person resident in Canada, you have to prepare a T5information return. This guide explains how to complete the T5information return.

Chapter 4– T5slipdescribes the payments for which a T5 information return is required.

If you make certain investment income payments to a non-resident of Canada, seeChapter7 – Payments to non-residents of Canada.

In this guide, the term "filer" refers to the person (that is, anindividual or organization) that, under the Income Tax Act, must prepare and file a T5information return. A filer is different from a service bureau or anyone else who may be filing the return for a filer.

Do not use the T5information return to report debt obligations in bearer form. For more information on reporting debt obligations in bearer form, see Guide T4091, T5008 Guide– Return of Securities Transaction.

Are you acting as a trustee

If you are acting as a trustee and you own and control property for another person, you have to file a T3Trust Income Tax and Information Return. If the beneficial owner keeps ownership and control of the property, youmust report any income earned on a T5 information return (as described under the first heading of Chapter 4 – T5slip).

If you are acting as a trustee and you are not sure if you should complete a T3oraT5information return, see Guide T4013, T3Trust Guide. The information in that publication and in this guide will help you decide which return to complete. If you still have questions,visitthe Canada Revenue Agency or call 1-800-959-5525.

Confidentiality of information

Under the Privacy Act, the personal information you provide on the T5information return and related forms can be used only for the purposes authorized by law.

Income Tax Act references

Unless otherwise stated, all legislative references are to the Income Tax Actor, where appropriate, the Income Tax Regulations.

Mandatory electronic filing

The threshold for mandatory electronic filing of information returns for a calendar year has been lowered from 50 to 5 for information returns filed after December 31, 2023. For the latest information about the penalty for not filing information returns over the Internet, go to canada.ca/mandatory-electronic-filing. You may also subscribe to the CRA’s email distribution list about the electronic filing of information returns at canada.ca/cra-email-lists.

Electronic remittance or payments above $10K

As of January 1, 2024, payments or remittances to the Receiver General of Canada should be made as an electronic payment if the amount is more than $10,000. Payers may face a penalty, unless they cannot reasonably remit or pay the amount electronically. For more information, go to canada.ca/payments.

Distribution method

You can distribute T5 slips using a secure electronic portal without obtaining written or electronic consent from the recipients before distributing the slips.

Internet file transfer availability

Internet filing is available from January 8,2024.

Chapter1– General information

You must file your T5information returns over the internet if you file more than 5 information returns (slips) for a calendar year. If you file fewer than 50information returns (slips) for a calendar year, we would prefer that you file over the Internet to help us process your T5 returns quickly and accurately. For more information, see Chapter3– Filing methods.

Use the current versions of the T5slip and T5Summary when you file your T5information return.

Do not file a blank or nil T5information return. You do not have to file a T5return for a year during which you did not pay or credit any amounts.

This guide does not deal with every tax situation. For a list of publications that explain certain situations inmore detail, see AppendixD– References.

Due date

You have to filea T5 information return by the last day of February following the calendar yearto which the information return applies.When a due date falls on a Saturday, Sunday, or public holiday recognized by the CRA, your return is considered on time if we receive it or if it is postmarked on or before the next business day. Note that several provinces and territories have their own unique holidays. Therefore, due dates may be affected depending on where you reside. For a list of public holidays, go to Public holidays.

Important information: Electronic filing of information returns

All information returns should be filed electronically to avoid the delays that may occur in processing paper submissions. Filing of paper returns may result in penalties.

The CRA offers two methods for electronically fling your information returns:

• Web Forms – with each submission, you can include up to 100 slips
• Internet file transfer – you can submit files of up to 150 MB over the internet

Some of the benefits of electronically filing your returns are:

• your return will be processed without delay
• you will receive a confirmation number when you file
• slips are available sooner for Auto-fill my return

For more information about Web Forms, Internet file transfer, and penalties, go to Filing Information Returns Electronically (T4/T5 and other types of returns).

Late filing and failure to file the T5 information return

We consider your return to be filed on time if we receive it or if it is postmarked on or before the due date.

The minimum penalty for late filing the T5 information return is $100 and the maximum penalty is $7,500.

Failure to file information returns over the Internet

If you file more than 5 information returns (slips) for a calendar year and you do not file the information returns by Internet file transfer or Web Forms, you are liable to a penalty as follows:

Failure to provide information on a return

Anyone who prepares an information return has to make areasonable effort to get the necessary information, including identification numbers, from the individuals, corporations, trusts, or partnerships that will receive the slips. Ifyou do not do this, you may be liable to a $100penalty for each failure to comply with this requirement.

Failure to provide an identification number

Individuals, trusts (See note under Box 22– Recipient identification number), corporations, or partnerships have to give their social insurance number (SIN), trust account number or business number (BN) on request to anyone who has to prepare an information slip for them. A person or partnership that does not do so is liable to a $100 penalty for each failure to comply with this requirement. This penalty does not apply if the person or partnership had applied for, but had not yet received, a SIN, a BN, or program account number at the time the return was filed.

A person who does not have an identification number must apply for one within 15 days of the date of an information request. After receiving the identification number, the person has 15 days to provide it to the person who is preparing an information return.

Failure to provide a social insurance number (SIN) on an information return

Make sure the SIN and name you enter on the T5slip for each recipient are correct.

If the individual does not give you his or her SIN, youhave tobe able to show that you made a reasonable effort to get it. For example, if you contact a recipient by mail to ask for his or her SIN, be sure to record the date of your request and keep a copy of any correspondence that relates to it. If you do not make a reasonable effort to get a SIN, you may be subject to a penalty of $100 for each failure. If you cannot get a SIN from the recipient, file your information return, without the SIN, no later than thelast day of February following the calendar year to which the information return applies.If you do not, you may be subject to a penalty.

A person who does not have a SIN can apply for one at any Service Canada Centre.

For more information, see InformationCircularIC82-2R, Social Insurance Number Legislation that Relates to the Preparation of Information Slips, or visit Service Canada.

Using the identification number

If you have to prepare an information return, or if you are an officer, employee, or agent of someone who does, you cannot knowingly use or communicate an identification number, or allow it to be communicated, without the written consent of the individual, taxpayer, or partnership, other than as required or authorized by law or for the purpose for which the number was provided.

If you use an identification number for unauthorized purposes, you may be guilty of an offence. If convicted, you are liable to a maximum fine of$5,000 or imprisonment of up to 12months, or both.

Interest

If you fail to pay an amount, we can apply interest from the day your payment was due.The interest rate we use is the prescribed rate that is determined every three months. Interest is compounded daily. We also apply interest to unpaid penalties. For the prescribed interest rates, go to Prescribed interest rates.

Cancel or waive penaltiesor interest

The CRA administers legislation, commonly called taxpayer relief provisions, that allows the CRA discretion to cancel or waive penalties or interest when taxpayers cannot meet their tax obligations due to circ*mstances beyond their control.

The CRA’s discretion to grant relief is limited to any period that ended within 10 calendar years before the year in which a request is made.

For penalties, the CRA will consider your request only if it relates to a tax year or fiscal period ending in any of the 10 calendar years before the year in which you make your request. For example, your request made in 2023 must relate to a penalty for a tax year or fiscal period ending in 2013 or later.

For interest on a balance owing for any tax year or fiscal period, the CRA will consider only the amounts that accrued during the 10 calendar years before the year in which you make your request. For example, your request made in 2023 must relate to interest that accrued in 2013 or later.

To make a request, fill out form RC4288, Request for Taxpayer Relief – Cancel or Waive Penalties or Interest. For more information about relief from penalties or interest and how to submit your request, go toTaxpayer relief provisions.

Notice of assessment

We will issue a notice of assessment for the T5information return only if we apply a penalty.

Chapter2– T5information return

A T5 information return consists of T5 slips and the related T5 Summary.

T5slip

Use this slip to report the various types of investment income that residents of Canada have to report on their Income Tax and Benefit Return. Do not report investment income paid to non-residents of Canada on a T5 slip. For information about payments to non-residents, see Chapter7– Payments to non-residents of Canada.

The T5 slip has three individual slips printed on each T5 sheet. A fillable version is also available at Forms and publications.

For information on how to complete the T5 slip, see Completing the T5slip. For a sample of the T5 slip, see T5 slips.

T5Summary

Use this form to total all the amounts you report on the related T5 slips.

For information on how to complete the T5Summary, see Completing the T5Summary. For a sample of the form, see T5 Summary.

Chapter3– Filing methods

Internet filing is available from January 8,2024. You must file information returns by Internet if you file more than 5 information returns (slips) for a calendar year.

If you use commercial or in-house developed software to manage your business, you can file up to 150 MB by Internet file transfer. For example, a service bureau can file multiple returns in one submission, provided the total submission does not exceed the 150 MB restriction.

Failure to file information returns over the Internet

If you file more than 5 information returns (slips) for a calendar year and you do not file the information returns by Internet file transfer or Web Forms, you are liable to a penalty. For more information, see Penalties.

Filing by Web Forms

Our Web Forms application is free and secure. To use it, all you need is access to the Internet. With Web Forms you can fill out an information return easily, following the step-by-step instructions.

Web Forms lets you:

• file up to 100 slips (original, additional, amended, or cancelled) from our website
• calculate all of the totals for the summary
• create an electronic information return containing slips and a summary, which can be saved and imported at a later date
• print all your slips and your summary
• validate data in real time

After you submit your information return, you will receive a confirmation number that will be your proof that we received it.

To use the Web Forms application, you must have a Web access code. If you do not have a Web access code, you can easily get one online or by calling us. For more information, seeWeb access code.

To start using this application or to get more information about Web Forms, go to Filing using Web Forms.

Filing by Internet file transfer

Internet file transfer allows you to transmit an original or amended return with a maximum file size of 150MB. All you need is a Web browser to connect to the Internet, and your software will create, print, and save your electronic information return in XMLformat. For information about this filing method, contact your software publisher or go to Filing Information Returns Electronically (T4/T5 and other types of returns).

Web access code

To file your return over the Internet usingthe Internet file transfer or Web Forms service, you will need a business number and its associated Web access code (WAC), unless you are filing through My Business Account or Represent a Client. For moreinformation about these services, see Filing without a Web access code. If you have misplaced or do not have a WAC, go toFiling Information Returns Electronically (T4/T5 and other types of returns) to access our Web access code online service.If you cannotget your WAC online or want like to change it,call Business enquiries at1-800-959-5525.

Filing without a Web access code

To register as a business owner, go to My Business Accountdo the following:

• Select “CRA Register” and create a CRA user ID and password. You can also select “Sign-In Partner Login / Register” and use the same sign-in information you use for other online services, such as online banking.
• To register, you will need to provide all of the following information:
  • your social insurance number (SIN)
  • your date of birth
  • your postal code or ZIP code
  • an amount you entered on your Income Tax and Benefit Return (the line we ask for will vary; it could be from the current or the previous tax year)
  • your business number (BN)
• You must enter a CRA security code to finalize the registration process. You can ask for the CRA security code by mail or email.
• Return to My Business Account, to enter your CRAsecurity code.

To register as a representative, including employees of a business, go to Represent a Client and do the following:

• Select “Sign-In Partner Login /Register” and create a CRA user ID and password. You can also select “Continue to Sign-In Partner” and use the same sign-in information you use for other online services, such as online banking.
• To register, you will need to provide the following information:
  • your access code from your notice of assessment
  • your postal code or ZIP code
• Register as the business owner (using your BN) or as yourself and receive a representative identifier(RepID), or create a group of representatives and receive a group identifier (GroupID).

Filing on paper

If you file 1to 5 slips, we strongly encourage you to file over the Internet using Internet file transfer or Web Forms. However, you can still file up to 5 slips on paper.

If you choose to file your return on paper, mail it to:

T5 Program
Jonquière Tax Centre
PO Box 1300 LCD Jonquière
Jonquière QC G7S 0L5

Filing using computer printed (customized) forms

For those who complete a large number of slips, we accept certain slips other than our own. The applicable information printed on the back of the recipient’s information slip must be provided.To ensure accuracy, follow the guidelines for the production of customized forms at Customized forms or see Information Circular IC97-2R19 Customized Forms.

When do you have to prepare a T5slip

If you make certain types of payments to a resident of Canada, or if you receive certain types of payments as a nominee or agent for a person resident in Canada, you have to prepare a T5slip.

These payments include:

• eligible dividends and dividends other than eligible dividends (including most deemed dividends)
• interest from one or more of the following:
  • a fully registered bond or debenture
  • money loaned to or on deposit with, or property of any kind placed with, a corporation, association, organization,institution, partnership, or trust
  • an account with an investment dealer or broker
  • an insurance policy or annuity contract (when the interest is paid by an insurer)
  • an amount owing as compensation for expropriated property
• certain amounts distributed from an eligible funeral arrangement (see Box14– Other income from Canadian sources)
• amounts that have to be included in a policyholder's income under section12.2 of the Income Tax Act
• royalties from the use of a work, an invention, or a right of production from natural resources
• blended payments of income and capital made by a corporation, association, organization,institution, partnership, or trust. For more information, see Blended payments
• interest that is deemed to accrue pursuant to subsection 20(14.2) of the Income Tax Act as a result of the assignment or transfer of linked notes, (see Box 30 - Equity linked notes interest)

For investment contracts acquired before1990, you have toreport accrued interest every three years, unless the recipient has elected to report annually. This calculation is based on the calendar year. For more information, see Contracts acquired after November12,1981, and before1990.

For investment contracts acquired after1989, you have toreport accrued interest every year. Base this calculation on the date the investment contract was issued. We will consider an investment contract acquired before 1990 to be a new contract acquired after1989 if certain material changes were made after1989. For details, see InterpretationBulletinIT-448, (Archived) Dispositions– Changes in Terms of Securities.

We explain special accrual rules for indexed debt obligations in Indexed debt obligations issued after October16,1991.

When do you not have to prepare a T5slip

You do not have to prepare a T5slip to report:

• amounts paid to one recipient when the total amount for the year is less than $50
• the interest part of a blended payment made by an individual
• interest one individual pays to another, such as interest paid on a private mortgage (this does not include investment dealers or brokers making payments for client program accounts)
• interest paid on loans from banks, financial houses, or other institutions whose usual business includes lending money
• capital dividends, as described in Income Tax Folio S3-F2-C1, Capital Dividends
• amounts paid or credited to non-residents of Canada (see Chapter7– Payments to non-residents of Canada)
• interest on an investment contract accrued or payable during the year to a corporation, partnership, unit trust, or any trust of which a corporation or partnership is a beneficiary
• an amount distributed from an eligible funeral arrangement, if the amount is a return of contributions only
• interest paid to farmers under the AgriStability and AgriInvest programs, Fund2 (these amounts are reported on an AGR-1slip)

Completing the T5slip

Before completing the T5slips, see Chapter3– Filing methods. We can process your return more efficiently if you follow these instructions.

Recipient's name and address

Enter the information in the white area provided.

If more than one recipient is entitled to the investment income (for example, interest credited to a joint account), you only need to complete one T5slip. If there are two recipients, enter both names. For a corporation, enter the name of the corporation (see Box 23– Recipient type).

Where there are multiple (two or more) account holders for the same account, the onus is on the account holders to ensure that each individual reports their fair share of the income. You have to prepare the T5slip with the name of the individual(s) who represent the group of investors. The T5slip should indicate the primary representative or the secondary representative, if known, as well as the primary representative's SIN in box22. In addition, code 2 must be entered in box 23 (see Box23– Recipient type), which advises the CRA that the account is a joint account.

If the payment is made to an association, organization, or institution, enter that name. Do not enter the name of the secretary-treasurer or any other individual who has signing authority. If the payment is made to the registered holder of an investment (for example, broker or trustee of an RRSP), enter the name of the registered holder, not the name of the individual. If the payment is made to a trust, enter the name of the trust and not the name of the individual beneficiaries of this trust.

First line– Enter the individual's last name first, first name(s) and initials, or enter the name of the recipient corporation, association, organization, institution, or trust. For "Estate of" or "in Trust for," enter the usual last name, followed by the first name(s) and initials followed by "Estate of" or "in Trust for."

Second line– Enter the second recipient's last name, first name(s), and initials. If there is only one recipient, leave this line blank.

In all cases, enter the recipient's full mailing address as follows:

Third, fourth, and fifth lines– Enter the recipient's full address, including city, province or territory, and postal code. For the province or territory, use the two-letter abbreviations from the list AppendixC– Provincial and territorial codes. As some addresses are longer than others, we have provided extra space in this area. You can leave some lines blank if they are not required.

Payer's name and address

Complete this area on each T5slip. Enter the payer's full name and address.

Year

Enter the four digits of the calendar year during which the recipient earned the investment income.

Boxes10, 11, 12, 24, 25, and 26– Dividends from Canadian corporations

Dividends include all payments in cash or kind (including stock dividends) and all amounts deemed to be dividends. Formore information, see Deemed dividends. For more information on unclaimed dividends, see Chapter10– Unclaimed amounts:Dividends or interest.

Dividends from taxable Canadian corporations paid to an individual (other than a trust that is a registered charity) are eligible for a federal dividend tax credit.

If the dividends paid are dividends other than eligible dividends, read the following instructions for boxes10,11, and12.

If the dividends paid are eligible dividends, read the instructions for boxes24,25,and26.For more information about eligible dividends,see Guide T4012, T2 Corporation– Income Tax Guide.

Box10– Actual amount of dividends other than eligible dividends

For dividends paid after2005, enter the actual amount of dividends other than eligible dividends, or the amount we deem to be dividends other than eligible dividends, paid by a Canadian corporation.

For recipients who are individuals resident in Canada (other than a trust that is a registered charity), the dividends must be paid by a taxable Canadian corporation.

Do not include:

• dividends paid or payable by a credit union to a member who has a share in the credit union, if the share is not listed on a stock exchange (we treat these amounts as interest, Box 13– Interest from Canadian sources)
• dividends paid to individuals who are not eligible for the federal dividend tax credit (see Box 14 – Other income from Canadian sources)
• eligible dividends (see Box 24– Actual amount of eligible dividends)
• taxable dividends, other than capital gains dividends, paid by a mortgage investment corporation to any of its shareholders (we treat these amounts as interest, see Box 13– Interest from Canadian sources)
• capital gains dividends (see Box 18– Capital gains dividends)

Box11– Taxable amount of dividends other than eligible dividends

Complete box11 only for individuals resident in Canada (other than a trust that is a registered charity). Enter in box11 the total of the amount from box10 plus the taxable gross-up amount. For dividends paid in 2019 or later, the taxable gross-up amount is 15% of the amount of dividends reported in box 10. For dividends paid in 2018 or before, see the gross-up factor in the table. Donot enter an amount in box11 if the dividends entered in box10 are paid to a corporation.

Box12– Dividend tax credit for dividends other than eligible dividends

Complete box12 only for individuals resident in Canada (other than a trust that is a registered charity).

For dividends paid in2019 or later, the amount you enter in box12 is9/13 of the taxable gross-up amount, or9.0301% of the amount you entered in box11. For dividends paid in 2018 or before, see the dividend tax credit percentage in the table. Do not enter an amount in box12 if the dividends entered in box10 are paid to a corporation.

Box13– Interest from Canadian sources

Enter the following amounts, as long as you did not previously report them:

• interest on a fully registered bond or debenture
• interest on money loaned to or on deposit with, orinterest on any kind of property placed with, a corporation, association, organization,institution, partnership, or trust
• interest on an account with an investment dealer or broker
• interest an insurer paid in connection with an insurance policy or annuity contract
• interest on an amount owing as compensation for property that has been expropriated
• the interest part of blended payments unless paid by an individual or if paid by a corporation, association, organization, institution, partnership, or trust(see Chapter9– Blended payments and deemed dividends)
• dividends paid or payable by a credit union to a member who has a share in the credit union, if the share is not listed on a designated stock exchange
• taxable dividends other than capital gains dividends that a mortgage investment corporation paid to any of its shareholders

Do not include:

• interest from a source outside Canada (see Box 15– Foreign income)
• the interest part of a blended payment made by an individual
• interest one individual pays to another, such as interest paid on a private mortgage (this does not include investment dealers or brokers making payments for client program accounts)
• interest paid on loans from banks, financial institutions, or other institutions whose usual business includes lending money
• the accrued income from an annuity described under former paragraph 56(1)(d.1), or accrued income of certain life insurance policies (see Box 19– Accrued income: Annuities)

For more information on accrued interest on investment contracts, see Chapter8– Accrued interest. For information on unclaimed interest, see Chapter 10 - Unclaimed amounts: Dividends or interest.

Other information

The "Other information" area in the middle of the T5 slip has blank boxes for you to enter codes and amounts that relate to other income from Canadian sources, foreign income, foreign tax paid, royalties from Canadian sources, accrued income, and annuities. You can also use this area for any other entries that apply.

The boxes are not pre-numbered as in the top part of the slip. Enter the following codes (the numeric codes for the boxes) that apply to the recipient.

Box14– Other income from Canadian sources

Identify a box in the "Other information" area as box 14. In the "Amount box," enter other income from Canadian sources. Other income includes:

• taxable dividends and deemed dividends (see Deemed dividends) paid to an individual by a corporation resident in Canada that is not a taxable Canadian corporation
• amounts reported by life insurers, to be included in a policyholder's income under paragraph 56(1)(j)
• amounts distributed from an eligible funeral arrangement (EFA) after 1995 to a taxpayer as a return of funds

An EFA is an arrangement a qualifying person establishes and maintains solely to fund funeral or cemetery services for one or more individuals. The custodian then reports the amounts distributed from the arrangement after1995 that are not payments for providing funeral or cemetery services and that do not reflect contributions previously made. The custodian can be the trustee of any trust governed by an EFA. If a trust is not involved, the custodian can be any person who receives a deposit under the EFA for providing funeral services. This person has to be licensed or authorized under the laws of a province or territory to provide funeral or cemetery services for individuals.

The EFA's custodian has to enter the code"14" in a generic box in the "Other information" area. The amount you have to report in the "Amount box" next to box14 is the lesser of:

• the amount distributed from the EFA to a taxpayer (other than as payment for providing funeral or cemetery services for the individual from whose account the amount was distributed)
• the amount on line7 of the following chart:

Box15– Foreign income

Identify a box in the "Other information" area as box15. In the "Amount box", enter in Canadian currency the gross foreign income received from sources outside Canada. Do not reduce the amount by any foreign income tax that was withheld. Enter any amounts for foreign spin-off shares received from sources outside Canada. If you cannot report the amount in Canadian currency, see Box 27 – Foreign currency.

Box16– Foreign tax paid

Identify a box in the "Other information" area as box16. In the "Amount box," enter in Canadian currency the foreign income tax, if any,which was withheld from the gross foreign income you reported in box15.The recipient of the T5slip will need to know this amount to calculate their federal, provincial, or territorial foreign tax credits. If you cannot report the amount in Canadian currency, seeBox 27– Foreign currency.

Box17– Royalties from Canadian sources

Identify a box in the "Other information" area as box 17. In the "Amount box," enter the royalties paid during the year. Royalties include payments for the use of a work, an invention, or a right for production from natural resources.

Box18– Capital gains dividends

Enter the amount of capital gains dividends that we consider a capital gain and that were paid by:

• an investment corporation
• a mortgage investment corporation
• a mutual fund corporation

Box19– Accrued income: Annuities

Identify a box in the "Other information" area as box19, and in the "Amount box," enter:

• the accrued earnings on a life insurance policy to be included in a policyholder's income under section12.2
• the annuity payments to be included in income under former paragraph56(1)(d.1) for annuity contracts issued before1990

Box21– Report code

Enter on each slip one of the following codes to indicate whether the slip is:

• "O" original
• "A" amended (changing the financial data or identification information)
• "C" cancelled

When using code "A" or "C", enter a description at the top of the T5slip (for example, "AMENDED" or "CANCELLED") and include a letter of explanation when you file a copy of the slip with us. For more information, see Chapter6– After you file.

Box22– Recipient identification number

If the recipient is an individual (other than a trust), enter the individual's social insurance number (SIN). For interest credited to a joint account, enter the SIN of only one of the individuals.

You have to make a reasonable effort to get the recipient's SIN. If you do not, you may be liable to a $100 penalty for each time you do not provide the SIN on a slip. However, when a person tells you that he or she doesnot have a SIN but is applying for one, make sure you complete and file the return before the due date. If you have not received the recipient's SIN by the time you prepare the T5slip, leave box22 blank.

For more information on your obligation to provide a valid SIN, see Failure to provide a social insurance number (SIN) on an information return.

If the recipient is a trust, enter the trust account number.

If the recipient is a business (sole proprietor, partnership, or corporation), enter the recipient’s 15character program account number in this area.

The program account number consists of three parts:

• the nine‑digit business number (BN) identifies the business

• the two‑letter program identifier identifies the type of program account

• the four‑digit reference number identifies each account in a program that a business may have

Box23– Recipient type

Enter one of the following codes to identify the recipient to whom the investment income was paid:

"1" for an individual

"2" for a joint account (two or more individuals)

"3" for a corporation

"4" for an association, trust (RRSP trustee, fiduciary-trustee, nominee, or estate), club, or partnership

"5" for a government, government enterprise, or international organization

Box24– Actual amount of eligible dividends

Enter the actual amount of eligible dividends, or the amount we deem to be eligible dividends. Eligible dividends are paid after2005 by corporations resident in Canada to individual shareholders resident in Canada.

Among other requirements, to be eligible dividends, taxable dividends must have been designated as such by the corporation paying the taxable dividend.

Formore information about eligible dividendssee Guide T4012, T2 Corporation– Income Tax Guide.

Do not include:

• dividends paid or payable by a credit union to a member who has a share in the credit union, if the share is not listed on a designated stock exchange (we treat these amounts as interest, see Box 13– Interest from Canadian sources)
• capital gains dividends (see Box 18– Capital gains dividends)
• dividends paid to individuals who are not eligible for the federal dividend tax credit (see Box 14– Other income from Canadian sources)
• dividends other than eligible dividends (see Box 10– Actual amount of dividends other than eligible dividends)
• taxable dividends, other than capital gains dividends, paid by a mortgage investment corporation to any of its shareholders (we treat these amounts as interest, see Box 13– Interest from Canadian sources)

Box25– Taxable amount of eligible dividends

Complete box25 only for individuals resident in Canada (other than a trust that is a registered charity). Enter in box25 the total of the amount from box 24 plus the taxable gross-up amount. The taxable gross-up amount is equal to 38% of the amount of dividends reported in box24 that were paid in 2012 and subsequent tax years.

Do not enter an amount in box25 if the dividends entered in box24 are paid to a corporation.

Box26– Dividend tax credit for eligible dividends

Complete box26 only for individuals resident in Canada (other than a trust that is a registered charity). For the years 2012 and later, the amount you enter is 15.0198% of the amount entered in box 25 or 6/11 of the taxable gross-up amount, accordingly.

Donot enter an amount in box26 if the dividends entered in box24 are paid to a corporation.

Box27– Foreign currency

Leave this area blank if you are reporting amounts in Canadian dollars.

If you cannot report amounts in Canadian dollars, identify the foreign currency according to the International Standard Organization (ISO) standard 4217 calledCodes for the Representation of Currencies and Funds. Enter the appropriate three-character alphabetic or numeric codes if you are filing on paper.

If possible, use the alphabetic codes. For example:

USD– United States, dollar
JPY– Japan, yen
HKD– Hong Kong, dollar
AUD– Australia, dollar
NZD– New Zealand, dollar
DKK– Denmark, krone
GBP– United Kingdom, pound
EUR– European Union, euro
OTH– Other

When you report amounts in foreign currency, keep the following rules in mind:

• do not combine different foreign currency types on a T5slip. Report only one type of foreign currency on each slip
• print the name of the foreign currency on the slip (for example,U.S.DOLLARS) under boxes15 and16, for the recipient's benefit
• if you file a T5information return and leave box27 blank, we will process the amounts on the T5slips as Canadian dollars
• when completing your T5Summary, you only have to enter one total income amount, whether or not the T5slips are made up of different currency types

Box28– Transit

If you are reporting for a financial institution or any similar business, enter the recipient's transit code or branch identification code (up to eight characters) in this area.

Box29– Recipient account

If you can identify the recipient by an account number or policy number, enter the appropriate characters (up to12) in this area.

Box30– Equity linked notes interest

Identify a box in the “Other information” area as box 30. In the “Amount box,” enter the total interest that is deemed to accrue pursuant to subsection 20(14.2) of the Act from the assignment or transfer of linked notes.

A linked note is a debt obligation, most often issued by a financial institution, the return on which is linked in some manner to the performance of one or more underlying assets or indexes over the term of the obligation. For assignments or other transfers of debt obligations (that are at any time described in paragraph 7000(1)(d) of the Income Tax Regulations) that occur after 2016, any gain realized at the time of the transfer is deemed to be interest that accrued on the debt obligation for a period commencing before the time of the transfer and ending at the time of the transfer.

For information on calculating the amount of this deemed interest, see subsection 20(14.2) of the Income Tax Act.

Distributing the T5slip

You must give recipients a copy of their T5 slips, by the last day of February following the calendar year to which the information return applies.

You can distribute T5 slips electronically by making them accessible to the recipients on a secure portal from which they can print the slip in a secure manner.With written consent from the recipient, you can distribute T5 slips using email. In all other cases, where the recipient does not have access to a secure portal from which they can print the slip in a secure manner or when the recipient requests it, you will need to provide two copies of the slip, in paper format, to the recipient in person or by mail.

If you are filing on paper, send us each T5slip (three slips printed per sheet), along with the T5Summary,by the last day of February following the calendar year to which the information return applies.

Send these forms to:

T5 Program
Jonquière tax centre
PO Box 1300, LCD Jonquière
Jonquière QC G7S 0L5

You do not have to keep a copy of the T5slips. However, you have to keep the information from which you prepared the slips in an accessible and readable format.

Chapter5– T5Summary

You have to complete a T5Summary if you prepare one or more T5slips. Do not send us a summary without T5 slips or a summary without amounts to report.

If you file multiple slips for a business account, only one summary is required for the entire account.

Completing the T5Summary

Before completing the T5Summary, see Chapter3– Filing methods. We can process your T5 information return more efficiently if you follow those instructions.

Do not include amounts on the T5Summary for which you have not prepared a T5slip.

Information return for the year ending December 31

Enter the four digits of the calendar year to which the information return relates.

Program account number

Enter the 15 characters of your program account number in this area.

The program account number consists of three parts:

• the nine-digit business number (BN) identifies the business
• the two-letter program identifier identifies the type of program account, in this case, "RZ"
• the four-digit reference number identifies each account in a program that a business may have

Please note, in order to create or maintain account numbers, you must be authorized to do so.

Additional T5Summary

Use this box if you are preparing more than one T5information return and the returns are:

• for the same filer with the same account number
• for the same year

Check this box on the T5Summary for the second return and on each following T5Summary as described above.

Name and address of filer or nominee (fourlines)

Enter the name of the filer or nominee, and the full address of the branch or office filing the T5Summary. Use the two-letter code for the province or territory. The codes are listed in Appendix C.

Have you filed a T5information return before

If you have sent us a T5information return in a previous year, check the "Yes" box.

If this is the first year you are sending us a T5information return, check the "No" box.

Language

Check the appropriate box. Any future correspondence and information we send you will be in the language you choose.

Line10– Actual amount of dividends other than eligible dividends

Enter the total from box10 on all T5slips.

Line11– Taxable amount of dividends other than eligible dividends

Enter the total from box11 on all T5slips.

Line12– Dividend tax credit for dividends other than eligible dividends

Enter the total from box12 on all T5slips.

Line13– Interest from Canadian sources

Enter the total from box13 onall T5slips.

Line14– Other income from Canadian sources

Enter the total from box14 on all T5slips.

Line15– Foreign income

Enter the total from box 15 on all T5 slips. You have to report this amount in Canadian currency. If you cannot report the amount in Canadian currency, see the instructions for box 27.

Line16– Foreign tax paid

Enter the total from box16 on all T5slips. You have to report this amount in Canadian currency. If you cannot report the amount in Canadian currency, see box27.

Line17– Royalties from Canadian sources

Enter the total from box17 on all T5slips.

Line18– Capital gains dividends

Enter the total from box18 on all T5slips.

Line19– Accrued income: Annuities

Enter the total from box19 on all T5slips.

Line24– Actual amount of eligible dividends

Enter the total from box24 on all T5slips.

Line25– Taxable amount of eligible dividends

Enter the total from box25 on all T5slips.

Line26– Dividend tax credit for eligible dividends

Enter the total from box26 on all T5slips.

Line31– Total number of T5slips filed

Enter the total number of T5 slips you are filing with the T5 Summary. Do not include in this total any slips you marked as being void or that you left blank.

Unclaimed amounts later paid out

We require special reporting when you have been holding an unclaimed amount and you finally identified the rightful owner and paid out the amount. A separate information return is required to report these amounts. For information on how to complete the T5 Summary and T5 slips to report unclaimed amounts you later paid out, see Chapter 10– Unclaimed amounts: Dividends or interest.

Line32– Unclaimed amounts: Dividends and interest

Enter the total of the amounts you identified as unclaimed dividends or unclaimed interest later paid out. These amounts are included in box 10, 13, or 24 of the T5 slips that you identified as "UNCLAIMED DIVIDEND ACCOUNT" or "UNCLAIMED INTEREST ACCOUNT." For more information, see Chapter10– Unclaimed amounts:Dividends or interest.

Line33– Tax deducted from unclaimed amounts

Enter the total amount of tax deducted shown on the T5slips you identified as "UNCLAIMED DIVIDEND ACCOUNT" or "UNCLAIMED INTEREST ACCOUNT." The amount of tax deducted is shown on the T5slip directly below the recipient's postal code. For more information, see Chapter10– Unclaimed amounts:Dividends or interest.

Lines41 and42– Contact person

Enter the name and telephone number of a person who can answer any questions we may have about the T5information return.

Certification

A person with signing authority has to sign and date the information return in this area of the T5 Summary.

Chapter6– After you file

When we receive your information return, we check it to see if you have prepared it correctly. After an initial review, we enter your return into our processing system, which captures the information and performs various validity and balancing checks. If there are any problems, we may contact you.

Amending, cancelling, adding, or replacing slips

After filing your information return, you may notice an erroron the T5 slips. If so, you will have to preparean amended slip to correct the information.Give the recipient two copies of theslips.Do not include slips that have no changes.

Amending or cancelling slips over the Internet

To amend a slip over the Internet, change only the information that is incorrect and retain all of the remaining information that was originally submitted. Use summary report type code "A" and slip report type code "A."

To cancel a slip, do not change any information that was contained on the original slip. Use summary report type code "A" and slip report type code "C."

For more information about amending or cancelling information returns using the Internet, go to File by internet file transfer (XML).

Amending or cancelling slips on paper

If you choose to file your amended return on paper, clearly identify the new slips as amendedor cancelledby writing "AMENDED" or "CANCELLED" at the top of each slip. Make sure you fill in all the necessary boxes, including the information that was correct on the original slip. Send two copies of the slips to the recipient.

Send one copy of the amended or cancelledslips with a letter explaining the reason for the amendment or cancellation to your tax centre. Do not file an amended or cancelled Summary.

Adding slips

After you file your information return, you may discover that you need to send us additional slips. If you have original slips that were not filed with your information return, file them separately either electronically or on paper.

If you file additional slips on paper, clearly identify the new slips by writing "ADDITIONAL" at the top of each slip. Send one copy of the additional slips to your tax centre.

We also accept additional original slips in electronic format. For more information, seeChapter 3 – Filing methods or go to Filing Information Returns Electronically (T4/T5 and other types of returns).

Replacing slips

If you issue T5 slips to replace copies that were lost or destroyed, do not send us copies of these slips. Clearly identify these copies as a "DUPLICATE" for your client, and keep a copy for your records.

Chapter7– Payments to non-residents of Canada

You have to file an NR4information return to report amounts paid or credited, or amounts we consider to be paid or credited, by residents of Canada to non-resident persons.

You have to do this if the total annual amount you paid or credited is$50 or more, or if you withheld tax (regardless of the amount you paid or credited).

For more information on how to complete the NR4return, see GuideT4061, NR4– Non-Resident Tax Withholding, Remitting, and Reporting.

You have to withhold income tax of 25% (or the percentage established under a tax convention or agreement) on amounts you paid or credited to non-residents.

You have to complete the remittance part (Part 2) of Form NR76, Non-Resident Tax– Statement of Account, and send it with the tax to:

Sudbury Tax Centre
Canada Revenue Agency
P.O. Box 3800, Station A
Sudbury ON P3A 0C3

Alternatively, you can make the payment to your chartered bank by the 15th day following the month in which the tax was withheld.

For more information, see InformationCircularIC76-12R6, Applicable Rate of Part XIII Tax on Amounts Paid or Credited toPersons in Countries with Which Canada Has a Tax Convention.

If, as a resident of Canada who pays or credits amounts to or for a non-resident of Canada, you do not withhold (or you withhold but do not remit) non-resident tax, you are liable for the amount of tax you should have withheld and remitted, plus a penalty of 10% of the tax. We charge interest, compounded daily at the prescribed rate, on the total of the tax, penalties, and outstanding interest.

For more information about how we determine an individual's residence for tax purposes, see Income Tax Folio S5-F1-C1, Determining an Individual's Residence Status.

Contracts acquired after1989

You have to prepare T5slips each year for all investment contracts acquired after1989. You have to prepare these slips annually even if you did not pay the interest.

What is an investment contract?

An investment contract is any debt obligation other than those excluded by the definition of investment contract in subsection12(11) of the Act. For example, a debt obligation that provides for the payment of interest at least annually is not an investment contract because it is excluded by paragraph(i) of the investment contract definition.

A common type of investment contract would be a written agreement with a financial institution where a sum of money is invested for more than one year and the accrued interest on the funds invested is only paid at maturity (when the term of the contract expires).

On the T5slip, enter the total of all interest accrued to each anniversary day. Do not include any interest you previously reported.

The anniversary day is:

• the day that is one year minus a day after the day the contract was issued (and every successive one-year interval after that day) and
• the day the contract was disposed of

We consider an investment contract to be disposed of when it is converted, cancelled, sold, or redeemed.

Contracts acquired after November12,1981, and before1990

For investment contracts (other than Canada Savings Bonds and debt obligations in bearer form) acquired after November12,1981, and before1990, you have to prepare a T5slip to report the interest that accrues to every "third anniversary" of the investment contract. Do not include interest you previously reported.

The "third anniversary" is the third December31 after the end of the year in which the contract was originally issued, and each third December31 after that.

If a contract is disposed of before its "third anniversary" date, or between "third anniversary" dates, you have to prepare a T5slip to report the interest earned from the date it was acquired, or its previous "third anniversary", to the date of disposal.

The first three-year anniversary for investment contracts acquired before 1982 began on December31,1988.

Contracts acquired before November13,1981

Investment contracts acquired before November13, 1981, are exempt from the three-year reporting requirement if they meet all the conditions in former subsection12(10). However, contracts that the recipient can cancel that are subject to apenalty on payout are not exempt.

Interest adjustments and penalties

Sometimes an individual may withdraw funds from an investment contract after receiving T5slips for a number ofyears. Withdrawing funds can often mean an early redemption penalty, which lowers the interest rate you previously calculated on the investment contract. As a result, the actual interest you pay to the recipient is less than the total of the accrued interest reflected on the T5slips you issued to the recipient in previous years.

In such cases, do not issue a negative T5slip or amend the slips for previous years. Under subsection20(21), the recipient is entitled to deduct, in the year in which the investment was disposed of, the excess interest previously included in income.

Indexed debt obligations issued after October16,1991

An indexed debt obligation is a debt obligation with terms or conditions that provide for an adjustment (determined by a change in the buying power of money) to the amount owing under the obligation for a period during which it was outstanding.

We treat as interest any increase or decrease in the amount owing under an indexed debt obligation relating to a change in the buying power of money.

If the buying power of money decreases, you have to treat as interest any additional amount the holder of the obligation received or was entitled to receive in the year.

If the buying power of money increases, treat the decrease in the amount owing under an indexed debt obligation as interest the debtor received or was entitled to receive in the year. In this situation, the holder of the obligation can deduct the amount paid to the debtor.

Blended payments

A blended payment is an amount made up partly of capital and partly of interest or some other type of income. You may not be able to easily identify the interest and capital parts. Treat as interest on a debt obligation the part that can be reasonably considered to be interest. Report this amount in the same way you would report any other interest.

We do not consider a payment to be a blended payment if:

• the interest or income element is definitely known
• the amount is received either as an annuity payment or in satisfaction of the recipient's rights under an annuity contract
• the payment is from certain obligations issued at a discount

Section84– Deemed dividends

In some situations, we consider that an amount paid by acorporation resident in Canada and received by a shareholder is a dividend. In general terms, the situations include any one ofthe following:

a) the paid-up capital of the corporation increases otherthan by means of a stock dividend without a corresponding increase in net assets or decrease in netliabilities

b) property is distributed to shareholders when a corporation's business is wound-up, discontinued, orreorganized

c) any of the company's own shares are redeemed, acquired, or cancelled, other than by an ordinary purchase in the open market

d) the paid-up capital for any class of shares of capital stock is reduced

Generally, you calculate the deemed dividend for each of the situations described above as follows:

• For situation a), include the increase in paid-up capital of the shares in that class. However, subtract any increase in thevalue of net assets (or decrease in the value of net liabilities) or any decrease in the paid-up capital of the shares of any other class.
• For situation b), include the full amount or value of the funds or property distributed. However, subtract any reduction in the paid-up capital for the class of shares for which the distribution was made.
• For situation c), include the full amount paid. However, deduct the paid-up capital for the shares that were redeemed, acquired, or cancelled.
• For situation d), include the amount paid minus any decrease in paid-up capital.

For more information on deemed dividends,visitthe Canada Revenue Agency or call 1-800-959-5525.

Subsection15(3)– Deemed dividends

Under certain circ*mstances, we may consider the interest or dividends paid by a corporation resident in Canada on an income bond or income debenture to be dividends.

If they are eligible dividends, report these deemed dividends in boxes 24 and 25 of the T5 slip if the corporation pays them to an individual (see Box 24 – Actual amount of eligible dividends and Box 25– Taxable amount of eligible dividends). Report them in box 24 only, if they are paid to a corporation.

If they are dividends other than eligible dividends, report these deemed dividends in boxes 10 and 11 of the T5 slip if the corporation pays them to an individual (see Box 10– Actual amount of dividends other than eligible dividends and Box 11– Taxable amount of dividends other than eligible dividends). Report them in box 10 only, if they are paid to a corporation.

Report amounts we do not consider to be dividends as interest income in box13 or14.

Chapter10– Unclaimed amounts:Dividends or interest

We use the term unclaimed dividends or unclaimed interest to refer to dividends or interest you receive in a year for another person (the beneficial owner) who remains unknown at the end of the next year.

Remittances

Payments and remittances made after December 31, 2023 that are more than $10,000 must be made through electronic services offered by financial institutions or other means specified by the Minister. Failure to do so could result in a $100 penalty for each failure, unless the payer or remitter cannot reasonably remit or pay the amount electronically. For more information, go to payments.

If you received any of these unclaimed amounts, you have to deduct a specified percentage (see the following table) astax payable by that beneficial owner. Send the tax you withhold, along with a statement showing the period covered, the gross income amount, and the amount of tax you deducted to your tax centre, no later than 60days after the end of your next tax year (due date). Send the payment and statement separately from any T5information returns you are filing. For more details, see the Example.

We charge interest, compounded daily at the prescribed rate, on amounts you deduct but do not send us before the due date. We will charge interest from the date the remittance is due to the actual date you remit the amounts you deducted. Both the interest charges and the tax you deduct are payable to the receiver general.

A penalty applies if you do not remit tax withheld. The penalty is 10% of the amount you withheld but did not remit. If we have assessed this penalty, and then for a second time in the same calendar year you do not remit tax knowingly or under circ*mstances amounting to gross negligence, you could be subject to a penalty of 20% of the amount you withheld but did not remit.

Reporting requirements

You have to follow special procedures to report unclaimed amounts you held and later paid out to the rightful owner. An owner who is a resident of Canada must report the gross amount of dividends or interest for the year during which you originally received the amount.

You have to prepare a separate T5slip and T5Summary stating the amount you received for the recipient, the year in which you received the amount, and the amount of tax you remitted on it.

If you pay unclaimed amounts you received in different calendar years to the same claimant in the same year, make sure you prepare separate T5slips and T5Summary forms for each calendar year in which you actually received the amounts. The calendar year on each T5slip you issue must be the calendar year in which you received the amount, not the year you paid it to its rightful owner.

Prepare a T5slip for the previously unclaimed amount in all cases, regardless of the amount of income.

When completing the T5slip, enter the year you made the payment and the amount of tax you deducted in the space directlybelow the recipient’s name and address.Identify the T5slip with the words "UNCLAIMED DIVIDEND ACCOUNT" or "UNCLAIMED INTEREST ACCOUNT" directly below the area for your name and address. Also, enter the name of the person paying the amount, if different from that of the filer, directly below this description. See theexamples of T5 slips.

A separate T5Summary has to accompany these T5slips. Identify the T5Summary by entering either "UNCLAIMED DIVIDEND ACCOUNT" or "UNCLAIMED INTEREST ACCOUNT" on the second line provided for the name and address of the filer or nominee.

For more information, see InformationCircularIC71-9R, Unclaimed Dividends.

If unclaimed interest or dividends received in 1987 or previous years are eligible for the interest and dividend income deduction, indicate this on the T5slip.

Footnote 1

^{Footnote 1} The owner of the dividend amounts was identified on June 7, 2023.

Unclaimed dividends later paid out – Complete the T5 slip for the 2020 dividends.

Unclaimed dividends later paid out – Complete the T5 slip for the 2021 dividends.

T5 slip

T5slip

T5Summary

T5Summary

How to prepare, distribute and file your T5 slips with your T5 Summary.

You can use this form whether you file your information return electronically or on paper. For more information on how to complete the T5 slip and the T5 Summary, see Completing the T5 slip and Completing the T5 Summary.

When filing electronically:

Follow the instructions and technical specifications at Filing Information Returns Electronically (T4/T5 and other types of returns) to file your information return. Produce one copy for the recipient and one copy (optional) for your records.

When filing on paper:

• Use one sheet for three different recipients for the copy you are sending to the CRA. Do not separate the slips when you send them with your T5 Summary.
• Use a separate sheet for the two copies you are giving to the recipient and the copy you are keeping in your records.

AppendixC – Provincial and territorial codes

Use the following abbreviations when you enter the province or territory on the T5slip and T5Summary.

AppendixD– References

The following publications relate to topics included in this guide and are available by going toForms and publications or by calling 1-800-959-5525.

Guides

• T4012, T2 Corporation– Income Tax Guide
• T4013, T3 Trust Guide
• T4061, NR4– Non-Resident Tax Withholding, Remitting and Reporting
• T4091, T5008 Guide- Return of Securities Transactions

Income tax folios

• S3-F2-C1, Capital Dividends
• S5-F1-C1, Determining an Individual's Residence Status

Information circulars

• IC07-1R, Taxpayer Relief Provisions
• IC71-9R, Unclaimed Dividends
• IC76-12R, Applicable Rate of PartXIII Tax on Amounts Paid or Credited to Persons in Countries with Which Canada Has a Tax Convention
• IC82-2R, Social Insurance Number Legislation that Relates to the Preparation of Information Slips
• IC97-2R, Customized Forms

Interpretation bulletins

• IT-67R, Taxable Dividends from Corporations Resident in Canada
• IT-88R, Stock Dividends
• IT-149R, Winding-up Dividend
• IT-396R, Interest Income
• IT-448, Dispositions– Changes in Terms of Securities (and its Special Release)
• IT-531, Eligible Funeral Arrangements

AppendixE– Income Tax Act references

You may find these references for the following topics helpful when using this guide. References are to the Income Tax Act, except where preceded by the letters "Reg.", in which case the reference is to the Income Tax Regulations.

Addresses of tax centres

Filers served by a tax services office of the following list should communicate with the corresponding tax centre or office.

British Columbia, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Nunavut, Yukon, Belleville, Chicoutimi, Hamilton, Kingston, Kitchener/Waterloo, Laval, Montréal, Montérégie-Rive-Sud, Ottawa, Outaouais, Peterborough, Québec, Regina, Rimouski, Rouyn-Noranda, Sherbrooke,
St. Catharines, Sudbury (North-Eastern Ontario only^{Footnote 1}), and Trois-Rivières:

Prince Edward IslandTax Centre
275Pope Road
Summerside PE C1N6A2

Toronto Centre, Toronto East, Toronto North, Toronto West, and Sudbury (Sudbury/Nickel Belt only^{Footnote 2}):

Sudbury Tax Centre
Post Office Box20000, Station A
SudburyON P3A5C1

Alberta, Manitoba, Northwest Territories, London, Saskatoon, Thunder Bay, and Windsor:

Winnipeg Tax Centre
66 Stapon Road
WinnipegMB R3C3M2

Handling business taxes online

My Business Account lets you view and manageyour business taxes online.

Use My Business Account throughout the year to:

• make a payment online to the CRA with My Payment, create a pre-authorized debit (PAD) agreement, or create a QR code to pay in person at Canada Post
• file a return, view the status of filed returns and adjust returns online
• submit documents to the CRA
• manage authorized representatives and authorized requests
• register to receive email notifications and to viewmail from the CRAin My Business Account
• manage addresses, direct deposit information, program account names, operating names, phone numbers, and business numbers in your profile
• track the progress of certain files you have submitted to the CRA
• submit an audit enquiry
• request relief of penalties and interest
• manage multi-factor authentication settings

To sign in or register for the CRA's digital services, go to:

• My Business Account, if you are a business owner
• Represent a Client, if you are an authorized representative

For more information, go to E-services for businesses.

Receiving your CRA mail online

Register for email notifications to find out when CRA mail, like your notice assessment, is available in My Business Account.

For more information about this service, go to Email notifications from the CRA – Businesses.

Create a pre-authorized debit agreement from yourCanadian chequing account

A pre-authorized debit (PAD) is a secure online self-service payment option for individuals and businessesto pay their taxes. A PAD lets you authorize withdrawals from your Canadian chequing account to pay the CRA. You can setthe payment dates and amounts of your PAD agreement using the CRA’s secure My Business Account service. PADs are flexible and managed by you. You can use My Business Account to view your account history and modify, cancel, or skip a payment. For more information, go toPay by pre-authorized debit.

Electronic payments

Make your payment using:

• your Canadian financial institution’s online or telephone banking services
• the CRA’s My Payment service at My Payment
• your credit card, Interac e-transfer, or PayPal through one of the CRA’s third-party service providers
• pre-authorized debit (PAD) at My Business Account

For more information, go to Payments to the Canada Revenue Agency.

If you need help

If you needmore informationafter reading this publications, go to Taxes or call 1-800-959-5525.

Direct deposit

Direct deposit is a fast,convenient, and secure way to get yourCRA paymentsdirectly into your account at a financial institution in Canada. For more information and ways to enrol, go to Direct deposit - Canada Revenue Agencyor contact your financial institution.

Forms and publications

The CRA encourages you to file your return electronically. If you need a paper version ofthe CRA's forms and publications, go to Forms and publications or call 1-800-959-5525.

Electronic mailing lists

The CRA can notify you by email when new information on a subject of interest to you is available on our website. To subscribe to our electronic mailing lists, go to Canada Revenue Agency electronic mailing lists.

Tax Information Phone Service (TIPS)

For tax information by telephone, use our automated service, TIPS, by calling 1-800-267-6999.

Teletypewriter (TTY) users

If you have a hearing or speech impairment and use a TTY call 1-800-665-0354.

If you use an operator-assisted relay service, call our regular telephone numbers instead of the TTY number.

CRA service feedback program

Service complaints

You can expect to be treated fairly under clear and established rules, and get a high level of service each time you deal with the Canada Revenue Agency (CRA). For more information about the Taxpayer Bill of Rights.

You may provide compliments or suggestions, and if you are not satisfied with the service you received:

1. Try to resolve the matter with the CRA employee you have been dealing with or call the telephone number provided in the CRA's correspondence you received from the CRA. If you do not have contact information, go to Contact the Canada Revenue Agency.
2. If you have not been able to resolve yourservice-related issue, you can ask to discuss the matter with the employee’s supervisor.
3. If the problem is still not resolved, you can file a service complaint by filling out Form RC193, Service Feedback. For more information and how to file a complaint go to Submit service feedback.

If you are not satisfied with howthe CRA has your service-related complaint, you can submit a complaint with the Office of the Taxpayers’ Ombudsperson.

Formal disputes (objections and appeals)

You have the right to file an objection if you disagree with an assessment, determination, or decision.

For more information about objections or formal disputes, and related deadlines, go toService feedback, objections, appeals, disputes, and relief measures.

Reprisal complaints

If you have received a response regarding a previously submitted service complaint or a formal review of a CRA decision and feel you were not treated impartially by a CRA employee, you can submit a reprisal complaint by filling out Form RC459, Reprisal Complaint.

For more information about reprisal complaints and disputes, go toReprisal complaints.