4,000+ Automotive Service Manager jobs in United States (2024)

FAQs

How much does an automobile service manager earn in USA? ›

The average automotive service manager salary in the USA is $70,000 per year or $33.65 per hour.

Automotive Service Manager - Summary

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Duties/Responsibilities:

Supervises and when necessary assists with administrative services related to automobile repairs; tasks may include preparing cost estimates for customers, notifying customers of preventive and scheduled maintenance, and making repairs within skill level.

The role of service managers is extensive, including hiring, training and performance management. They also develop and implement service strategies to meet customers' needs and improve service quality. Additionally, they monitor service metrics, analyse customer feedback and address any gaps or areas for improvement.

Highest salary that a Service Manager can earn is ₹28.4 Lakhs per year (₹2.4L per month).

A service manager's job is complex and arguably the hardest job in a store. There's a human resources component - keeping techs happy and loaded with enough work, but not too much to where the attitude goes from tension to stress.

Service Managers, mostly extroverts, want to fix it now, make the customer happy, get the car out the door and keep the technician busy. Parts Managers, mostly introverts, like the processes and organization of a well run department.

In the automotive industry, CSI score stands for "Customer Satisfaction Index" score. It is a measurement used by automakers and dealerships to assess and evaluate the level of satisfaction among their customers.

Service lead

Key responsibilities include: Managing successful service request fulfillment. Developing the service support model. Coordinating efforts between support and technical teams. Monitoring and reporting on service performance.

What is the difference between a manager and a technician? ›

Technicians are tactical; they focus on their own production. They rely on the guiding structure of the company's systems and culture to get the work done. Managerial work is both strategic and tactical. Managers get work done through people, using systems.

Key Responsibilities:

Coordinate and manage repair and maintenance projects, including plumbing, electrical, HVAC, and general building repairs. Oversee the efficient operation of utilities, including water, electricity, and HVAC systems. Maintain an inventory of supplies and equipment necessary for maintenance tasks.

Communication is one of the main skills of a customer service manager. They must effectively communicate expectations, provide customer feedback, offer direction to employees, and listen attentively to customer problems to facilitate day-to-day conflict resolution.

It's common for a Service Manager to become a Director Of Operations, Salesperson, Sales Manager, Account Executive, Operations Manager, Sales Director, Business Development Manager or Account Manager.

The role of a service manager

You report to the director of operations and oversee the administration and management of RMM (remote monitoring and management) and PSA (professional services automation) tools.

The estimated total pay for a Service Operations Manager is $104,233 per year in the United States area, with an average salary of $76,775 per year.

The estimated total pay range for a Manager at Mercedes-Benz USA is $94K–$145K per year, which includes base salary and additional pay.

How much does an Automotive Mechanic I make hourly in the United States? The average hourly wage for an Automotive Mechanic I in the United States is $24 as of May 28, 2024, but the range typically falls between $21 and $27.